Hospice Clinical Referral Nurse

Organization: SCAH-Sutter Care at Home - UT Position Overview: About Us: Sutter Care at Home Hospice is a non-profit healthcare organization dedicated to providing compassionate hospice care across nine locations in Northern California. Our centralized intake department manages all referrals for these locations, ensuring a seamless process for patients and their families. Position Overview: The Hospice Clinical Referral Nurse serves as the initial point of contact for potential hospice patients, working closely with our clerical hospice coordinators. This role is pivotal in managing new referrals and ongoing follow-ups, acting as a liaison between patients, families, and referral sources. Key Responsibilities: Referral Management: Receive and process referrals for patient care, ensuring timely and consistent admissions. Communication: Make and take calls for new referrals and follow-ups, maintaining clear communication with patients, families, and referral sources. Collaboration: Work closely with referring hospitals, physicians, board and care facilities, skilled nursing facilities, and other healthcare providers. Data Entry: Enter referral information into the Electronic Medical Records (EMR) system and create initial orders to facilitate the start of care. This is a fast-paced work environment that requires our nurses to be able to work in 2 separate charting systems, manage emails, com Customer Service: Utilize and promote excellent customer service skills in all interactions. Team Interaction: Collaborate with referral center staff, home health, Advanced Illness Management (AIM), and hospice staff across offices. Remote Work: Eligible for work from home with reliable power and internet services and if you meet eligibility to work remote (example, dedicated office with door that closes, cannot be a primary care-giver during business hours. On-Site Requirements: Occasional on-site work may be required for training or other purposes if within driving distance to the center. Job Description: EDUCATION: Graduate of an accredited school of nursing CERTIFICATION & LICENSURE: Unencumbered RN-Registered Nurse license for state you reside Must have or obtain a RN-Registered Nurse of California within 3 months of hire TYPICAL EXPERIENCE: 2 years recent relevant experience in home health or hospice. SKILLS AND KNOWLEDGE: Must have the clinical knowledge and critical thinking skills to effectively plan and provide coordination of patient care consistent with standards and regulations Must have exceptional interpersonal and customer services skills Must be able to effectively solve unique problems as they arise or identify when to consult the supervisor Must have knowledge of current Hospice/Home Health admission criteria; Medicare, Medi-Cal, Commercial, State and Federal regulations Familiarity with ICD-10 coding preferred but not essential Must be able to demonstrate problem-solving abilities as well as telephone, interpersonal, verbal and written communication skills in English Commitment to teamwork and customer service, both internally and externally, is required Must have proven data entry and computer skills in a fast-paced environment Must be able to demonstrate proficiency (after training and introductory period) in efficient use of electronic medical record systems Must be able to flex with the increased workflow when census is higher and recognize urgency of each task Must be flexible with schedule including, but not limited to, rotating weekend coverage, holiday coverage and adjustment of schedule to meet service line needs Must be able to drive to designated SCAH location(s) for meetings, training, and needs as designated by business needs PHYSICAL ACTIVITIES AND REQUIREMENTS: See required physical demands, mental components, visual activities & working conditions at the following link: Job Requirements Job Shift: Days Schedule: Full Time Shift Hours: 8 Days of the Week: Variable Weekend Requirements: Rotating Weekends Benefits: Yes Unions: No This position is work from home eligible. Position Status: Non-Exempt Weekly Hours: 32 Employee Status: Regular Number of Openings: 0 Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans. Pay Range is $34.55 to $45.95 / hour The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate's experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.