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Job Overview: The Field Customer Service Representative acts as a field-based project manager and customer advocate, providing personalized on-site support throughout construction projects. This role combines project management expertise with exceptional customer service skills to ensure successful project completion within their designated geographic territory.
Key Responsibilities:
Project Oversight:
Conduct construction meetings with Property Owners to set expectations and review project scope
Perform regular site visits to monitor project progress and quality
Coordinate with crew leaders, inside customer service reps, field repairs tech to maintain project timelines
Document and photograph project milestones
Update ERP with communications, photos, and documentation provided by Property Owner or crews
Customer Experience Management:
Serve as additional point of contact for Property Owners throughout field trade lifecycle
Proactively address customer concerns and provide real-time project updates
Facilitate on-site communication between crews, property owners, and internal employees
Guide customers through each phase of their project
Quality Control:
Conduct pre and post-project inspections
Ensure work meets company standards and customer expectations
Document and coordinate punch list items, small repairs as needed
Facilitate warranty walk-throughs and follow-up
Field Operations Support:
Manage site logistics
Identify and resolve potential project delays or issues
Support crew needs and resource requirements
Manage truck inventory for miscellaneous project items
Requirements
Qualifications:
Education: Associates degree preferred; equivalent experience in construction/project management accepted
Experience:
3+ years in construction project management or customer service
Experience with construction processes
Valid driver's license and clean driving record
Skills:
Strong project management and problem-solving abilities
Excellence in face-to-face customer interaction
Proficiency in project management software and mobile applications
Knowledge of construction practices and safety requirements
Benefits
Salary: $54,000 - $63,500
Benefits:
Comprehensive health, dental, and vision insurance
401(k) with company match
Company vehicle or vehicle allowance and fuel card
Company Credit Card and Fuel Card
Phone allowance
Paid time off and holidays
Date Posted: 22 April 2025
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