Changing Lives Shaping The Future
Job Description - Home Care Supervisor JOB TITLE: Home Care Supervisor
DEPARTMENT: Home Care Services Department
REPORTS TO: Home Care Assistant Director
SUMMARY: Under immediate supervisor, has general responsibility for supervising and coordinating the daily activities of home care aides. The primary goals of the Supervisor includes the scheduling of client services in an appropriate and timely manner, filling needed staff call outs with replacements, orientation and obtaining client authorization of home care services before implementation, and the maintenance of regular contact with clients to insure superior service delivery and response to client needs and desires relative to client home care plan of care (service plan). The Supervisor works with supportive staff in regards to hiring, orientation and evaluation of home care aides and ensures all their training and required documentation is kept current.
Essential Duties and Responsibilities: Include the following. Other duties may be assigned.
- Manage client caseload and service delivery.
- Assist with coordinating/managing client and home care aide schedules.
- Assign home care aides to new and current clients based on client needs.
- Coordination of emergency fill-in care when needed.
- Ability to provide care for clients on an emergency fill-in basis as necessary
- Maintain a standby name list for available substitute home care aides.
- Assist with fill-in shift needs as directed.
- Consult with HC Team in regards to staffing needs and communicate those to the recruiter.
- Orient caregivers to client plans of care and document.
- Assist with day to day operational needs of the HC Department as directed by the HC assistant director and director.
- Maintain current employee and client schedules.
- Conduct new client intakes and thoroughly assess care needs.
- Periodic supervisory visits as well as meet and greets.
Supervising and coordinating the daily activities of home care aides
- Supervise home care aides.
- Complete home care aide evaluations according to agency policy.
- Respond and resolve home care complaints and issues.
- Consult with HC Program Manager in regards to employee disciplinary actions when necessary.
- Complete Supervisor report weekly
Scheduling and maintaining of home care services to clients
- Report all unusual occurrences regarding client case to HC Program Manager
- Correspond and communicate as necessary with Case Management and clients
- Document all communication in Therap daily.
- Conduct home visits and telephone contacts to clients according to agency policies and procedures.
- Enter new client information into Therap within one working day.
- Keep clients informed weekly regarding the status of client care coordination.
- Enter all client supervisory information.
SKILLS & KNOWLEDGE:
• Ability to read and comprehend instructions, short correspondence, memos, business correspondence and all other mental health related documents.
• Ability to write with clarity, conciseness, and accuracy.
• Proficiency in Microsoft Office (Word, Excel) and internet.
• Must have excellent documentation and mathematical skills.
• Must be able to establish positive interpersonal relationships with a broad range of people.
• Effective oral and written communication skills.
• Ability to maintain confidentiality
• Good organizational skills
• Ability to solve complex problems and deal with a variety of instructions furnished in written, oral or diagram form.
• Able to work with minimal supervision. Guidance is available as necessary; however, the individual is expected to be able to function autonomously and make individual decisions when appropriate.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Possession of a valid Washington driver's license is a requirement of this job.
Satisfactorily pass criminal history check
Experience in Related Field
Ability to train, develop, and support new staff members to be successful in their duties
Two years of supervisory experience preferred
Prior experience in providing care to the elderly and/or disabled; all aspects of personal care as well as transfers (Hoyer, slide board, gait belt, pivot).
CNA or Home Care Aide Certification preferred
Environmental parameters: Ability to work in an office environment
Ability to travel to clients' residences to conduct home visits and direct care
Physical demands: Type: sedentary work ability to perform administrative duties, typing, filing, bending over to low files, reaching high files.
Work involves sitting most of the time, but may involve walking and standing and driving for extended periods of time.
Must be physically and mentally capable of caring for an individual who is ill, infirm, disabled or vulnerable.
Work Schedule: Ability to work a 40 hour week and additional hours if required. This position requires being on call for scheduling issues and emergencies. Some homes may need emergency support from the supervisor to ensure client safety. The supervisor is required to build and maintain a client caseload and is required to develop strong professional relationships with guardians, clients, and staff members.
LIMITATIONS AND DISCLAIMER
The above job description is meant to describe the general nature and level of work being performed; it
is not intended as an exhaustive list of all duties, responsibilities and required skills for the position.
Employees will be required to follow any other job-related instructions and to perform other duties
requested by their supervisor in compliance with Federal and State Laws.
Requirements are representative of minimum levels of knowledge, skills and/or abilities necessary
to perform each duty proficiently. Continued employment remains on an "at-will" basis.
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