Hiring Servicenow ITSM Business Analyst at Irving

Irving, Texas

Okaya

ServiceNow ITSM Business Analyst

Irving, TX (3 Days Onsite)

Full Time

Job Description:

Learning with deep expertise the customer designed ITSM processes of Incident Problem Change Knowledge and Request Management and related integrations service catalog and service portal
Conducting end to end ServiceNow testing of transformed Customer ITSM processes in SIT UAT and Production environments
Documenting technical testing and end user UAT testing scenarios including identifying required CMDB data to support testing
Creating UAT testing scenarios for automated testing frameworks ATF
Troubleshooting and triaging failed UAT test scenarios and documenting any defects uncovered
Testing of defects stories in SIT
Conducting application and implemented business process demonstrations and trainings to end users and stakeholders
Conducting one way and two ways live and recorded interactive training sessions for small medium and large audiences including preparation of material and voice overlays
Creating procedures and training material for end users
Performing post migration hyper care for end users
Oher ITSM business analyst process needs as identified by management.

Date Posted: 05 May 2025