Hiring for Technical Support Representative

Job Description:
Job Id: 25-224762
Job Title: 'Technical Support Representative'
Estimated Length of Assignment: 06+ Months with Possible Extension
(The dates provided are only an estimate and not a guarantee)
Est. Pay Range: $16.00/Hour - $17.00/Hour on W2 (USD)
Work Type: Smithfield, RI (Onsite)
Schedule - Mon-Fri 8-hour shift that could fluctuate to accommodate day/night projects and different time zones

Questionnaire:
- Job is on site: Onsite RI - What is your location?
- Job is 4 to 5 days in the office. Will you be able to work onsite?
- Can you work multiple projects simultaneously?
- Are you willing to move around shift times with projects?

This job is a temporary job as a contractor.

This is a Technology rollout call center, so all our assignments involve taking or making calls for multiple technology projects. We also provide first level trouble shooting support to contractors/vendors on-site implementing the hardware.

Duties:
This is a Technology rollout call center, so all our assignments involve taking or making calls for multiple technology projects. We also provide first level trouble shooting support to contractors/vendors on-site implementing the hardware.

This position involves taking calls from technicians / vendors / contractors who are implementing technology in the stores (This is not a typical customer / consumer call center.)
Calls will be received through a queue and out-bound calls could be required. As calls are handled a tracking application will be updated and system validations will be made. When not handling calls you will also be required to provide updates via email, Excel etc.
You will be provided all required training and a handbook for each project as well as necessary application/systems access.

You will need to handle multiple technical rollout projects simultaneously. These projects at times could get implemented in the stores during the evenings, nights, and in different time zones. You must be willing to move around your shift times as required by project needs.

Provide on-site field technicians first level technical support for troubleshooting issues encountered in stores during technology implementation / upgrades and ensure project implementation protocols are followed.

Experience.
A minimum of 1-year relevant work experience needed.

• Must possess clear, accurately and tactful, communication both verbally and written

• Possess basic troubleshooting and problem-solving skills

• Working knowledge of Microsoft Outlook, Word, and Excel preferred

• IT hardware installation experience preferred, but not required

Position Summary:
This job is a temporary job as a contractor.

This is a Technology rollout call center, so all our assignments involve taking or making calls for multiple technology projects. We also provide first level trouble shooting support to contractors/vendors on-site implementing the hardware.

This position involves taking calls from technicians / vendors / contractors who are implementing technology in the stores (This is not a typical customer / consumer call center.)
Calls will be received through a queue and out-bound calls could be required. As calls are handled a tracking application will be updated and system validations will be made. When not handling calls you will also be required to provide updates via email, Excel etc.
You will be provided all required training and a handbook for each project as well as necessary application/systems access.

You will need to handle multiple technical rollout projects simultaneously. These projects at times could get implemented in the stores during the evenings, nights, and in different time zones. You must be willing to move around your shift times as required by project needs.

This Job Posting is for an 8-hour shift that could fluctuate to accommodate night-time projects and different time zones. Advanced notice will be given to you if your shift is changing. Paid Training is 5 days a week onsite in the office. Training shift times may differ for each candidate but will be in-between the 8 AM to 8 PM window

Education.
A Minimum of a High School Diploma or GED required

Employee Benefits:

At LanceSoft, full time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits:

• Four options of medical Insurance
• Dental and Vision Insurance
• 401k Contributions
• Critical Illness Insurance
• Voluntary Permanent Life Insurance
• Accident Insurance
• Other Employee Perks