Position Summary:
The Bartender is responsible for preparing and serving alcoholic and non-alcoholic beverages to customers in a friendly and efficient manner. This role involves maintaining the bar area, providing excellent customer service, ensuring compliance with safety and legal regulations, and creating a welcoming environment for guests.
Key Responsibilities: - Beverage Preparation and Service:
- Prepare and serve alcoholic and non-alcoholic drinks according to standard recipes and guest preferences.
- Mix, garnish, and serve beverages quickly and efficiently, ensuring consistency in taste and presentation.
- Offer suggestions to customers on drinks based on preferences and current menu offerings.
- Ensure that all beverages are served in the appropriate glassware and garnished correctly.
- Customer Service:
- Greet and interact with customers in a friendly and professional manner.
- Take drink orders from customers at the bar or through wait staff and provide attentive service throughout their visit.
- Engage with customers, make recommendations, and create a welcoming atmosphere.
- Handle guest complaints or concerns promptly and professionally.
- Cash Handling and POS Operation:
- Accurately process transactions using the point-of-sale (POS) system, including cash, credit cards, and other forms of payment.
- Ensure all charges are correctly entered into the system, and provide customers with accurate receipts.
- Maintain a clean and organized cash register and ensure all tips are reported according to company policies.
- Bar Maintenance and Organization:
- Keep the bar area clean, stocked, and organized, including countertops, shelves, and storage areas.
- Replenish stock and supplies as needed, including alcohol, mixers, garnishes, and glassware.
- Clean bar equipment, glassware, and utensils, ensuring everything is sanitized and ready for use.
- Empty trash and dispose of waste in accordance with health and safety regulations.
- Compliance and Safety:
- Ensure all alcohol service is in compliance with legal drinking age laws and company policies.
- Monitor and manage intoxicated customers, refusing service when necessary and ensuring that no illegal or unsafe behavior occurs.
- Maintain knowledge of alcohol laws and ensure proper identification is checked when serving alcohol.
- Follow all health and safety guidelines to ensure the safety of both customers and staff.
- Inventory Control:
- Monitor inventory levels for liquor, beer, wine, and other bar supplies.
- Assist in tracking stock and notifying the bar manager or supervisor when supplies need to be reordered.
- Ensure proper storage of alcohol and perishable items.
- Team Collaboration:
- Work closely with waitstaff, kitchen staff, and management to ensure smooth operations and efficient service.
- Communicate clearly with team members to ensure orders are accurately delivered and guest needs are met.
- Assist in training new bartenders or barbacks as needed.
- Event Support:
- Assist in setting up and preparing for private events, happy hours, or special promotions.
- Serve drinks at special events, ensuring quick and efficient service in a high-volume setting.
Requirements
Qualifications: - Education:
- High school diploma or equivalent (required).
- Certification in alcohol service (e.g., ServeSafe Alcohol) may be required depending on location.
- Experience:
- Previous bartending experience in a bar, restaurant, or hospitality setting (required).
- Experience in customer service and handling cash transactions.
- Skills:
- Excellent communication and interpersonal skills to interact with customers and coworkers.
- Knowledge of drink recipes, mixing techniques, and bar equipment.
- Ability to multitask and work efficiently in a fast-paced environment.
- Strong attention to detail and a focus on maintaining cleanliness and organization.
- Ability to remain calm and professional under pressure.
- Certifications:
- Alcohol Service Certification (required depending on location).
- Food Safety and Sanitation certification may be required in some regions.
- Physical Requirements:
- Ability to stand for long periods and move around the bar area.
- Ability to lift and carry heavy items, such as bottles, kegs, or boxes, up to 25 pounds.
- Ability to handle a fast-paced, sometimes noisy work environment.
- Work Environment:
- Bartenders typically work in bars, restaurants, clubs, or event venues.
- Shifts may include evenings, weekends, and holidays, depending on the establishment's hours of operation.
- The position may involve working in a loud, crowded, and high-energy environment.
- Compensation:
- Competitive hourly wage, with tips based on service.
The Bartender is a key role in ensuring customers enjoy their experience, from crafting drinks to creating a social and lively atmosphere. Successful candidates should have strong communication skills, a passion for customer service, and the ability to work well under pressure while maintaining a high standard of work.
DISCLOSURE STATEMENT No one Job Description, for any one position, can possibly encompass all responsibilities, which may be requested. The above Job Description is a summary of the major responsibilities of the position. The objective of any position is to effectively provide the services and support for the Hotel. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
This document does not create an employment contract, implied or otherwise, other than "at will" employment relationship. z