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Job title: Helpdesk Tier 1 Analyst Locations: Chicago, IL Public Trust Clearance. T he candidate shall provide tier 2 support to the NARA Enterprise ServiceDesk. The Tier 2 engineer shall resolve onsite and remote tickets in accordance with the Service Level Agreements (SLA) These services include, but are not limited to: Desktop troubleshooting, installing software and Hardware from network images, vendor sites, and Client paths. Support the current Windows operating system as implemented; Support Mac; Support IOS and Android mobile devices; troubleshoot network and standalone printer issues. Provide technical assistance and solutions to customers as well as other IT staff or contractors. Note: Must be US Citizen .
Date Posted: 03 September 2024
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