Salary : $50000 - $57000
Key Responsibilities:
- Provide first-level technical support for internal users via phone, email, or in-person.
- Troubleshoot and resolve issues with Windows OS, Microsoft Office Suite, printers, mobile devices, and in-house applications.
- Set up and maintain user accounts, permissions, and passwords inActive Directoryand other enterprise systems.
- Document support issues and resolutions using a ticketing system (e.g., ServiceNow, Jira, or similar).
- Escalate complex issues to appropriate Tier 2/3 teams or vendors.
- Maintain inventory of IT equipment and manage lifecycle of workstations, laptops, and mobile devices.
- Ensure compliance with IT security protocols, including DoD and NIST standards where applicable.
- Support remote users through VPN and remote desktop tools.
- Participate in on-call rotation and provide after-hours support as needed.
- Familiarity with NIST 800-171, DFARS, or other federal compliance standards.
- Certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications.
- Experience with ITIL processes and service management frameworks.
Job Requirements: Education and Experience:
- Associate degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 1-3 years of helpdesk or IT support experience in a corporate environment.
- Strong knowledge of Windows 10/11, Microsoft Office Suite, Microsoft 365 is a plus, Active Directory, and common networking concepts.
- Excellent customer service and communication skills.
- U.S. citizenship required due to the nature of work in the aerospace industry.
Preferred:
- Experience in aerospace, defense, or other regulated industries.
The Salary Range is $50,000 - $57,000.
Contact Details: Vince DeMonte
Director of Recruiting
Executive Alliance
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