Job Description Job Description
We are seeking a detail-oriented and focused individual who takes initiative as well as extreme pride in their work. The right candidate for this role will be a motivated team player who enjoys finding solutions to challenges through research and collaboration. Patience and strong communication skills are required as this role interfaces directly with client end users. The candidate must be able to execute goals and requirements quickly & efficiently. You will be responsible for effective provisioning, installation/configuration, operation, and maintenance of hardware systems and related infrastructure.
Help Desk - Respond to and resolve service requests via phone, email, and remote tools.
- Triage and escalate complex issues as needed.
- Support end-user issues in Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).
- Troubleshoot desktops, laptops, printers, network connectivity, and mobile devices.
- Maintain accurate ticket documentation in Autotask PSA.
Project Work - Perform Microsoft 365 onboarding and cloud migrations.
- Assist with Fortinet firewall installs and configuration (under supervision if needed).
- Deploy and monitor endpoints via Datto RMM.
- Contribute to IT documentation, diagrams, and process development.
- Assist with Cybersecurity services, i.e. Phishing, Vulnerability Scans, Penetration Testing
Required Skills - 1-3+ years experience in IT support, ideally in an MSP.
- Proficiency with:
- Microsoft 365 admin center (user/mailbox setup, license management).
- Windows 10/11 troubleshooting and setup.
- Azure AD, Teams, SharePoint administration.
- Networking basics: DNS, DHCP, IP addressing, VPN support.
- Familiarity with PSA and RMM tools (Autotask, Datto RMM a major plus).
- Excellent verbal and written communication skills.
- Strong customer service mindset.
Nice to Have - Hands-on experience with Fortinet firewalls (or other commercial firewalls).
- Understanding of RMM scripting or automation concepts.
- CompTIA A+, Network+, or Microsoft certifications.
Company Description
We are a growing technology & Managed Service Provider (MSP). Signalbase, Inc. is a technology firm with extensive enterprise experience that we leverage to deliver industry-leading service to our clients. We keep security and cloud at the center of our solutions.
Why Join Us?
- Exposure to the full MSP lifecycle: support, projects, security, cloud.
- High-impact environment - your work directly improves client operations.
- No corporate bureaucracy - just real tech work in a close-knit team.
- Competitive salary, room for growth, and a positive culture.
Company Description We are a growing technology & Managed Service Provider (MSP). Signalbase, Inc. is a technology firm with extensive enterprise experience that we leverage to deliver industry-leading service to our clients. We keep security and cloud at the center of our solutions.
Why Join Us?
- Exposure to the full MSP lifecycle: support, projects, security, cloud.
- High-impact environment - your work directly improves client operations.
- No corporate bureaucracy - just real tech work in a close-knit team.
- Competitive salary, room for growth, and a positive culture.