Helpdesk Specialist with Security Clearance

DEI is seeking to fill a Helpdesk Specialist for our customer in Fort Belvoir, VA. DEI combines experience and innovative ideas to provide our clients the right solution with the right people at the right time. We are a proven IT services and solutions provider for full-lifecycle engineering of network, storage, cyber security, communication, and policy compliance needs. We focus on delivering IT solutions to meet complex technological and business challenges within mission-critical enterprises. DEI is an ISO 9001:2015-certified, process-oriented company. Our engineers, administrators, project and program managers, and support staff focus on consistently enhancing, optimizing, operating, and maintaining your entire enterprise IT environment, from the backend infrastructure to individual end-user devices and everything that connects them. One of our clients in Fort Belvoir, VA. needs a Helpdesk Specialist for a permanent position.
• Title: Helpdesk Specialist
• Location: Fort Belvoir, VA.
• Position Type: Permanent position.
• Travel: No.
• Clearance: Top Secret Job Description: Basic Responsibilities:
• Troubleshoot, resolve, and/or escalate technical issues based on ticket assignments deskside or remotely, as necessary.
• Correlate events and incidents for management of Information Technology (IT) Services.
• Provide great and prompt customer service to DTRA personnel by assisting them with IT-related issues.
• Document and communicate degradation of services or outage issues information to customers and help with resolution.
• Follow ITSM and ITIL processes to ensure quality of services and prompt resolution.
• Ensure your assigned tickets stay within the program's AQL/SLA commitments.
• Utilize Remedy and/or Service Now for queue and work management.
• Ensure all tickets, requests, and work orders are properly documented.
• Create or coordinate the development of Knowledge Base Articles (KBA)
• Troubleshoot complex problems and able to derive root causes and apply correct fixes or workarounds.
• Provide support for new employees setting up ADPE (ex. Monitors, keyboard, mouse, VDI, laptop, phone, printer, VTC suite), ensuring network connectivity,and any unresolved account administration providing access to the necessary websites, applications, or services Skills and Qualifications:
• Bachelor's degree with 8+ years of relevant experience or a master's degree with 6-10 years of experience. Additional experience will be considered in lieu of a degree.
• Active DOD Top Secret clearance
• Information Assurance Technician (IAT) Level II Experience in IT customer service including two (4) years of IT ticketing system experience and one (1) year of experience in remote desk takeover tools and usage.
• Experience meeting service level goals and targets. Benefits and Compensation: All full-time associates are eligible for the below benefits package. Part-time or seasonal associates are not eligible to receive the benefits package or any benefit component unless full-time eligibility is met after hire per Patient Protection and Affordable Care Act (PPACA) standard.
• Worksite Parking and Public Transportation Benefits
• Paid Time Off (PTO)
• Family Medical Leave
• Military Leave of Absence
• Other Paid Leave
• Gym Memberships
• Staff Development If you are interested in this position, please send me a copy of your latest resume at with the information requested below: Also, please let me know what time/number is best to call to discuss this great opportunity. In case you are not interested in this position, or this is not a right fit for you, please feel free to share this opportunity with your friends/networks or anyone you know who may be interested in this position. Thank you.
• Availability to start a new job.
• Best Rates.
• Contact Please don't hesitate to contact me with any questions you may have. All employment is decided based on qualifications, merit, and business needs.

Regards,

Teresa Tanga
Recruitment Professional
DEI - Partnering Technology with Business Needs
Office: x 637
Direct:

An Equal Opportunity Employer: DEI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, protected veteran status, disability status, gender identity or national origin.