Job Description As a HelpDesk Intern, you will work closely with the HelpDesk team to support internal users with their technology needs. Your key responsibilities will include:
- Imaging desktop and laptop computers to prepare them for deployment.
- Configuring newly imaged computers with the appropriate software and security settings.
- Testing returned or old computer equipment to verify operational status and update inventory records.
- Installing new computer equipment at employees' desks to ensure a seamless setup.
- Mailing newly configured equipment to remote users, ensuring timely delivery and setup.
- Assisting users with new computer setup, both onsite and remotely via phone support.
KNOWLEDGE/SKILL REQUIREMENTS:
- A passion for technology, IT support, and problem solving.
- Basic knowledge of computer imagine, software installation, and security configurations (training will be provided).
- Strong troubleshooting skills and attention to detail.
- The ability to communicate technical information clearly to non-technical users.
- Organizational skills to track inventory and equipment deployments.
- A proactive and hands-on approach to learning and assisting the HelpDesk team.
PREFERRED SKILLS & INTERESTS:
- Interest in travel and the travel industry.
- Quick learner with the ability to multi-task.
- Flexible with assigned tasks and adaptable to changes in a fast-paced work environment.
- Proactive and enthusiastic attitude.
About Us Tauck is recognized as a world leader in deluxe escorted vacation tours; a fast growing company in a thriving industry. We offer more than 150 intriguing, all-inclusive vacations to the most popular worldwide destinations. These creative itineraries, with spectacular sightseeing and premium accommodations, are carefully choreographed to create enriching experiences and enlighten travelers interested in high quality, cultural vacations.
Visit Tauck website for more information about the company.