Title: Helpdesk Engineer 2 Location N/A, Hillside, IL, 60162, United States Base Pay $60000.00 - $70000.00 / Year Job Category Operations Employee Type FT Exempt Minimum Experience 5 Years Contact information Name Gemma Goffinet Email DescriptionHELPDESK ENGINEER 2 Prescient Solutions is an award-winning, Chicagoland-based Managed IT Services Partner. A 2024 winner of Inc. Magazine's Best Workplaces, we have been providing CIO-level advisory support and on-site IT services for more than 28 years.
We are looking for a dynamic Helpdesk Engineer 2 who shares our commitment and believes in the value of communication and client interaction. As a Helpdesk Engineer 2, you will:
- Work cross-functionally across clients' enterprises to troubleshoot, resolve and maintain their IT infrastructure;
- Help provide the engineering direction needed to connect and configure Microsoft servers on enterprise networks;
- Join our elite Professional Services team; and
- Implement Prescient Solutions' best practices.
Helpdesk Engineer 2 Essential Duties and Responsibilities - Supports operational and technical functions at multiple client accounts;
- Evaluates customer generated requirements and works with the clients to ensure the implementation meets the clients' needs;
- Prepares operational and technical documentation; and
- Performs other duties and assists with special projects, as needed.
Requirements - Technical proficiency in Microsoft Server operating systems, Office 365, Active Directory and Microsoft Exchange Server; and virtualization;
- Knowledge of security and networking;
- Willing to commute to multiple client sites in Chicago and surrounding suburbs; and
- Authorized to work for Any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
SummaryBenefits include: - Medical, Dental, Vision Insurance
- 15+ days Paid Time Off (PTO)
- Monthly BYOD expense reimbursement
- Professional Development
- Employee Assistance Program
- Discretionary 401(k) employer contribution
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