Help Desk Technician

Classified - Classified Positions - Computer Technician

Job Number

Start Date

Open Date 04/29/2025

Closing Date

FLSA STATUS:

Non-Exempt

JOB TITLE:

Help Desk / Computer Technician

QUALIFICATIONS:

Equivalent to completion of two years of college-level coursework in computer science, information technology or related field and two years of general computer installation, maintenance and repair experience; or, an equivalent combination of education and/or equivalent formal technical training, certification and/or work experience sufficient to successfully perform the essential duties of the job.

REPORTS TO:

Principal / Director of Tehnology

JOB GOAL:

Work with the administration to support teachers, and students in the utilization of technology.

Support administration in completion of any and/or all duties as may be designed by the technology coordinator, superintendent or designee.

Promote teamwork to achieve goals.
PERFORMANCE RESPONSIBILITIES:

1. General
   • Well-organized, self-motivated, goal oriented, with strong analytical and problem-solving
   • Outgoing, dependable, customer service oriented, attention to detail and
   • Actively contribute to ongoing process
   • Ability to complete multiple simultaneous projects in a timely
   • Interpret, comprehend and apply policies and procedures related to assigned duties and responsibilities of the
   • Assist with the continued enhancement of the management of TPSD by modeling appropriate behavior for and toward students and staff, and by displaying professional conduct at all times.
   • Follow appropriate safety precautions and procedures in work
   • Perform all duties through to a successful
   • Understanding of need for authority and the chain of
   • Transports a variety of items (e.g. equipment, supplies, ) throughout the school building.
   • Maintain records and inventory of fixed
   • Maintain a neat and orderly work
   • Perform other duties or special projects as

2. Hardware/Software

• Keep abreast of new hardware or software products for system
• Demonstrate high degree of knowledge relating to hardware and software
• Implement patches, updates and
• Troubleshoot network hardware and software
• Possess and apply problem solving skills and knowledge of PC hardware troubleshooting issues and consider various alternatives.

3. Knowledge

• TPSD Acceptable Use
• Copyright
• Licensing
• Family Educational Rights and Privacy Act (FERPA).
• Children's Online Privacy Protection
• Children's Internet Protection

4. Teamwork

• Demonstrate commitment to team
• Establish and maintain cooperative working
• Work under varying degrees of supervision to complete a variety of
• Demonstrate a commitment to professional growth and a willingness to share knowledge with

5. Communication/Problem Solving

• Understand, follow and carry out oral and written
• Communicate in a clear and concise
• Interact with others using tact, patience, diplomacy and

6. Preferred Performance skills

(The successful candidate will possess some or all of the following performance skills. Prior successful proficiency with the all of the following is desired, but not required: )

• Install and update
• UPS installation, configuration, troubleshooting and
• Provide "help desk" service to
• Server side anti-virus

The employee will be required to learn and perform any or all skills listed above as deemed necessary by the Director of Technology to accomplish job goals as stated in this document.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to sit; stand; walk; use hands to finger, handle, or feel objects, tools, controls; and reach with hands and arms. The employee frequently is required to stoop, kneel, crouch, or crawl and talk and hear. The employee is occasionally required to climb or balance.

The employee must regularly lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

TERMS OF EMPLOYMENT: 198 DAYS. Salary to be established by the Board.

EVALUATION:

Performance of this job will be evaluated in accordance with provisions of the Board's policy on Evaluation of Professional Personnel.

Reviewed By:

Scott Williams

Date:

12-5-23