Help Desk Technician

Overview

We are looking for a full time Help Desk Technician to fill a position within the Store Support Help Desk department. If the following characteristics describe you, take a moment to review this new opportunity.

You are confident in your ability to learn a new task quickly, and pay attention to details.

You understand how to operate the POS registers

You lead by example and represent yourself in a positive and professional manner.

You are able to execute tasks successfully with minimal supervision

You are friendly, outgoing and communicate well with associates and customers

Responsibilities

With frequent direction and coaching from current staff, responds to telephone calls, emails and other requests for support.

Handle shipping of POS equipment to stores.

Coordinate problem resolution across internal departments.

Basic knowledge of commonly-used concepts, practices, and procedures within store operations.

Relies on pre-established instructions and guidelines to perform the functions of the job. Some creativity is expected.

Qualifications

Minimum 1-2 years store retail experience

Excellent verbal communication skills

Ability to think on your feet and solve problems quickly.

Organized and self motivated

Computer skills that will allow easy navigation through software products to reset passwords, MS Office, call tracking and email.

SCHEDULE/HOURS:

We are looking to staff the Store Support Help Desk with associates that have flexible work schedules to cover our normal office hours below as well as the extended office hours that occur during November and December. This position will also be involved in the After Hours Emergency Line rotation.

Monday-Friday 7:00 AM to 8:00 PM

Saturdays 9:00 AM to 8:00 PM

Sundays 10:00 AM to 7:00 PM