Help Desk Technician

Help Desk Technician
Location: Toledo, OH
Duration: 06 Months plus
Shift 5:00 pm - 1:30 am
Rate: DOE

U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. Unfortunately, this is not open for third-party C2C

Job Description
Essential Job Functions

• Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.

• Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance.

• Instructs customers in the operation and maintenance of systems/equipment.

• Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.

• Ability to walk and stand for several hours.

• Will train the right candidate on automotive software and processes.

Basic Qualifications

• High school diploma or G.E.D.

• 1-2 years of service desk or field support experience

• Experience working with the company's hardware, software and equipment products

Other Qualifications

• Good interpersonal skills to work with customers and other unit personnel

• Good analytical and problem solving skills

• Good communication skills

• Good time management and organizational skills

• Ability to resolve hardware and equipment problems

• Willingness to travel to other sites within 20 miles

Work Environment

• Office/Automotive Plant environment

• May require weekend and holiday work

• May require shift work including afternoon and midnight shifts