The Help Desk Technician position is responsible for providing technical assistance to clients related to computer hardware and software. This is a hybrid or remote position.
A successful candidate need not have years of experience in the field but must have a passion for technology and an eagerness to learn new skills.
WHAT YOU'LL DO: - Provide 1st level support for desktops, laptops, printers, and other computer related devices both remotely and on site.
- Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents.
- Troubleshoot and resolve system hardware and software problems.
- Document processes and procedures as required.
- Participate in on call rotation.
- Performs other duties and responsibilities as assigned by the MSP Manager.
LOCATION: Remote/Hybrid, but needs to live near
WHAT YOU'LL NEED: - Must have a passion for technology and learning.
- Must exhibit a clear, friendly, professional phone manner.
- Must have excellent verbal and written communication skills. This includes the ability to explain technical terminology to non-technical end users.
- Able to handle multiple assignments with attention to detail.
- Must have experience in Microsoft Windows Desktop Operating Systems
- Must have reliable transportation
- Must be able to physically lift and move existing and new PC system components.
- Following Skills not required but are a Plus
TAKE THE NEXT STEP - Don't miss this opportunity. Apply today, as this position is expected to be filled rapidly.
- Our dedicated Recruiting Manager, Buck Flowers (US Marine Corps), will personally review your application - no automated systems here. We value your individuality and want to ensure a human touch in our hiring process.
- If we identify a mutual fit, our team will contact you to share more about the hiring company, answer your questions, and provide insight into this exciting role. If you don't hear back within three days, please email your Manager: .