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Overview
We are a dynamic Managed Service Provider (MSP) based in the NY area, seeking a motivated and talented Level 1 Support Technician to join our team. If you possess strong vocal and written communication skills, a passion for excellence, and a drive for growth, we want to hear from you.
Responsibilities
Provide first-level technical support to clients primarily from our central office in Syosset, NY.
Assist clients with troubleshooting and resolving hardware, software, and network issues via phone, email, and remote support tools.
Occasionally visit client sites to provide on-site support as needed.
Document and track all support requests, resolutions, and follow-up activities in our ticketing system.
Collaborate with other team members to escalate and resolve complex issues.
Participate in ongoing training and development to stay current with emerging technologies and best practices.
Potential involvement in various projects, providing exposure to different technologies and disciplines within the IT field.
Qualifications
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Basic knowledge of computer hardware, software, and networking fundamentals.
Ability to work independently and as part of a team.
Customer-focused attitude with a desire to provide exceptional service.
Willingness to learn and adapt to new technologies and environments.
Availability to occasionally travel to client sites as required.
Preferred Skills
Previous experience in a helpdesk or technical support role.
Familiarity with MSP environments and ticketing systems.
Certifications such as CompTIA A+, Network+, or similar are a plus.
Benefits
Competitive salary and benefits package.
Opportunities for professional growth and advancement.
Supportive and collaborative work environment.
If you are looking to join a growing company with a commitment to excellence and innovation, apply today to become a part of our team.
Date Posted: 14 May 2025
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