The Information Technology Help Desk Technician's primary responsibilities include direct end-user support for computer and networking hardware, off-the-shelf standardized software systems and other business applications. This support is provided both remotely and in person, depending upon the location being supported. This position also provides administrative and organizational services supporting the operations of the national team. The ideal candidate will not only have end-user support experience but will consistently operate in detail-oriented manner and maintain a well-organized work environment.
Job Duties & Responsibilities - Identifies, researches, and resolves technical problems. Responds to telephone calls, emails/helpdesk tickets and personnel requests for technical support.
- Documents and follow procedures, standards, best practices configurations, settings, and installation sequences.
- Configures, install, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment (certifications from CompTIA, Microsoft or HDI are a plus) with the ability to package and/or carry up to 35 lbs. of computer/networking equipment.
- Configure desktop workstations and laptops with preconfigured Operating System packages and install various software (MS Office, AutoCAD, ArcGIS, etc.) /peripherals required by end users, and transfer user work data.
- Provides end-user support and troubleshoots software problems for all operating system and software applications, as well as a variety of software utilities and specialized systems.
- Provides end-user support and troubleshoots hardware problems pertaining to workstations, laptops, networking hardware, and other computer peripherals on the LAN and WAN.
- Manage and maintains an accurate IT physical inventory. Follow processes for hardware decommissioning and hardware lease returns and controls the movement of IT hardware and software in and out of inventory.
- Other duties as assigned or necessary to support your department and/or the company.
Qualifications - Strong oral and written communication skills.
- 1-3 years of relevant IT experience.
- Ability to effectively communicate and work on a helpdesk call center.
- Experience with Windows 8, and 10 Pro operating systems, MS Office 2016.
- Proficient with MS Office applications and computer hardware and software.
- Ability to manage multiple tasks and provide emergency support.
- A self-starter that can work with minimal supervision.
- High School diploma.
- College education and/or Microsoft, CompTIA Certifications a plus, but not required.
EEO Non-Discrimination and ADA Reasonable Accommodation Statement
Willdan is an equal opportunity employer. Applicants are considered for all positions without regard to race, religious creed, color, age marital status, sex, sexual orientation, gender identity, gender expression, citizenship status, national origin, ancestry, religion, military service or veteran status, disability, medical condition, childbirth and related medical conditions, genetic testing, reproductive status or any other classification protected by federal, state or local laws and ordinances. Willdan does not discriminate on the basis of physical or mental disability where the essential functions of the job can be reasonably accommodated. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. If you need reasonable accommodation for any part of the application and hiring process, please notify us.
Willdan Group, Inc. participates in E-Verify.