Job Type
Full-time
Description
We are in search of a diligent Help Desk Technician to bolster our IT infrastructure. Your primary goal is to provide seamless tech experience for our staff, addressing inquiries, troubleshooting issues, and offering support across a range of applications and platforms, including Microsoft 365.
Key Responsibilities:
- Technical Support: Efficiently address and resolve technical inquiries to ensure steady IT operations.
- Data Confidentiality: Uphold the highest standards of confidentiality, ensuring the safety of sensitive data during interactions.
- Documentation: Create consistent and detailed records for each case to ensure quality and continuity of service.
- Deployment & Maintenance: Configure, introduce, and maintain IT assets, integrating with various software and platforms as necessary.
- Issue Resolution: Proactively identify and rectify both hardware and software issues.
- Active Directory Management: Handle user account operations in a timely and efficient manner.
- Hardware & Software Configuration: Oversee the installation and configuration of IT solutions, ensuring compatibility with standard software, including Microsoft 365.
- Continuous Learning: Stay updated on relevant IT tools, methodologies, and technologies.
Requirements
Minimum Qualifications: • 2+ years of hands-on experience in Information Technology.
• Proficiency in Windows 10, Windows 11, mobile devices, printers, and related peripherals.
• Experience with server environments and familiarity with server operating systems.
• Strong understanding of computer networking fundamentals.
• Familiarity with troubleshooting various software, including the Microsoft Office 365 suite.
• Ability to research and identify solutions to unfamiliar problems and challenges.
• Strong oral and written communication skills.
Desirable Traits: Experience in financial institutions is a plus, but not required.
Physical Requirements: Ability to lift and transport items weighing up to 50 lbs.
Additional Requirements: - Availability for an on-call rotation to address pressing tickets.
- Flexibility to undertake tasks and responsibilities as required by the role.
Why Choose Us? Step into a role where your technical proficiency and passion for IT are genuinely appreciated. Engage with varied IT tasks, stay abreast of tech advancements, and make a notable impact in our organizational operations. Your next step in a fulfilling IT career could be with us.
HRCU recognizes the importance of benefits that provide financial security for our employees and their families and is committed to providing a competitive benefits package to eligible employees. Our best-in-class benefits include:
- Vacation Days
- Birthday off
- Personal Day
- Sick Days
- 11 paid holidays
- Tuition Reimbursement
- Insurance - medical, dental and vision
- Flex Spending Plans & Health Savings Account with employer funding
- Company paid Short Term & Long Term Disability
- Company Paid Life Insurance
- 401(k) retirement savings plan (with a match of up to 6%)
- Professional Development
Applicant Instructions: - Submissions are managed through Paylocity. Communication updates will come from the Paylocity Portal.
- This is not a remote position. Please indicate any relocation plans in your cover letter.
- This is a direct hire position, no agency calls please.
- No phone calls please. You will receive updates electronically.
Salary Description
Hourly