Help Desk Technician

Help Desk Technician
Location: Remote NJ
Pay rate: $20/HR
Req ID: CMPCJP

This is for an open cases analyst position Hours: M-F; 8:30am to 5:30pm eastern time- No OT Fully remote position. CompuCom will provide laptop Must have ticketing system knowledge.

They will be looking at open cases throughout the day and try to push them towards resolution by reaching out to techs, managers and logistics teams.

Responsibilities: Reviewing open cases and pushing them towards resolution by contacting technicians, logistics or field managers for updates.

• What are the TOP 2 required skills that candidates must have? Ticketing Systems, able to work with a team.
• What will the work schedule be for this position? (M-F? 8-5? Overtime? Afterhours?) M-F; 8:30am to 5:30pm Eastern time, No OT

Anywhere as long as they can work the hours specified above
• What is the exact work location or city, state, or zip? None, Fully remote
• How soon will the candidate review and interviews start? ASAP What issues have you had with this req in the past? I need people willing to work in a fast paced environment.
• Will you utilize clearvision for this role? Yes, and Clarify

Kindly share your resume with answers:
Q1. How many years in Reviewing open cases and pushing them towards resolution by contacting technicians, logistics or field managers for updates.
Q2.How many years of exp do you have in Help Desk
Q3: For submission , client needs MM/DD of Birth - kindly share
Q4: This is 100% remote role ; hope you have good Internet and office at home.