Job DescriptionJob Title: Help Desk Technician - Urgently Hiring Pay: $40K - $43K DOE
Hours: Full-time, In-office
Start Date: ASAP
We are seeking a
Help Desk Technician for a
full-time, in-office position for our client, a leading provider of Managed IT Services located in
Brunswick, Maine. The Help Desk Technician will play a vital, front-line role in delivering technical support to end users across various clients. The Help Desk Technician ensures timely problem resolution, clear communication, and effective documentation. This is a
customer-facing position in a fast-paced IT support environment, located in
Brunswick, Maine.
As a Help Desk Technician, you will be responsible for: - Providing front-line technical support to end users on system and application issues
- Identifying, researching, troubleshooting, and resolving software and hardware problems
- Coordinating with engineering teams, client IT staff, and third-party vendors
- Updating and maintaining accurate documentation in the Client Documentation database
- Assisting with client training on new software and technologies
- Escalating unresolved technical issues as appropriate
- Adhering to strict confidentiality standards regarding client data and systems
- Supporting continuous team improvement efforts, including automation and process enhancements
- Managing the organization and cleanliness of the IT lab/workshop
The ideal candidate for this role will have: - Education: Associate degree or equivalent technical training in IT or related field
- Experience: Minimum 1-2 years in a Help Desk or technical support role
- Specific Skills: Proficiency in troubleshooting software/hardware/network issues, familiarity with remote support tools, and experience with documentation systems
- Personal Characteristics: Strong communication and customer service skills, problem-solving mindset, ability to work both independently and as part of a team
- Certifications (Preferred): CompTIA A+, Network+, or equivalent
- Physical Abilities: Ability to remain seated for extended periods, occasional lifting of computer equipment
Benefits: - Enjoy affordable health and prescription coverage with no waiting period
- Medical Insurance
- Company-provided Life, Short-term, and Long-term Disability Insurance
- 401(k) with generous 100% match on the first 3%
- Paid Time Off (PTO), 7 holidays, and 2 optional holidays annually
- Business casual work attire
- Parking provided
- A fun and dynamic company culture
Ready to take the next step? Apply now for this Help Desk Technician role in Brunswick-or contact us to learn more.
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