Job Description: As a Help Desk Technician, you will be the first point of contact for our clients seeking technical assistance. You will be responsible for troubleshooting hardware and software issues, providing solutions, and ensuring a smooth user experience.
Key Responsibilities: - Respond to customer inquiries via phone, email, or chat in a timely manner.
- Diagnose and resolve technical hardware and software issues.
- Provide support for operating systems, applications, and network connectivity.
- Document issues and resolutions in the ticketing system.
- Assist in the setup and configuration of new hardware and software.
- Collaborate with other IT team members to resolve complex issues.
- Maintain a high level of customer satisfaction through effective communication and problem-solving.
Qualifications: - Proven experience as a Help Desk Technician or similar role.
- Strong knowledge of computer systems, mobile devices, and other tech products.
- Familiarity with remote desktop applications and help desk software (e.g., Zendesk, Freshdesk).
- Excellent problem-solving skills and the ability to troubleshoot technical issues.
- Strong communication skills, both verbal and written.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified) are a plus.
Benefits: - Competitive salary and performance-based bonuses.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for professional development and training.
- A supportive and collaborative work environment.