Company Description
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Role Description
This is a full-time remote role for a Help Desk Technician. The Help Desk Technician will be responsible for providing technical support, troubleshooting desktop computers, offering help desk support, and performing computer repairs. They will work closely with end-users to understand issues, provide timely and effective solutions, and ensure the smooth operation of computer systems.
Qualifications
- Proficiency in Desktop Computers and Computer Repair
- Experience in Technical Support and Troubleshooting
- Help Desk Support skills
- Strong problem-solving skills and attention to detail
- Excellent customer service and communication skills
- Ability to work independently and remotely
- Relevant certifications such as CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are a plus