Help Desk Technician

Description
Seeking someone with experience of over 5 years working within Tier 1-Tier 3 Help Desk Support. Responsibilities include: taking tickets and ability to troubleshoot any issue: mapping printers, password resets, troubleshoot MS app support issues, etc. Perform Root Cause Analysis, not just receive and escalate. Experience utilizing Excel to create reporting and troubleshooting MAC devices .
Responsibilities:
Support of factory floor systems
Assist Help Desk Systems Analyst
Network infrastructure support and maintenance
Equipment procurement
Tablet / laptop / workstation / thin client imaging and deployment
Information Systems asset management
Assist in departmental internal audits
Various project assignments as needed
Required Skills and Experience:
Associates degree in Information Systems related field or comparable certifications required
Bachelor's degree in Information Systems related field preferred
5+ years relevant Information Systems experience
2+ years help desk analyst or related customer service experience
2+ years networking / troubleshooting networks / telecommunication issues
Experience with Microsoft Office applications
Excellent work ethic
Strong project management, organizational, and time management skills
Outstanding troubleshooting skills
Customer service focused
Long term contract
Will not look to interview until start of June
Skills
Help desk support, Active directory, Ticketing system, Customer service, Help desk, Servicenow, Office 365
Top Skills Details
Help desk support,Active directory,Ticketing system,Customer service,Help desk,Servicenow,Office 365
Additional Skills & Qualifications
Customer service
Technical mindset
Ability to work on a team
Ability to pick up things quickly with high initiative.
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $25.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Kernersville,NC.
Application Deadline
This position is anticipated to close on May 21, 2025.
About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.