Help Desk Technician

Help Desk Technician (Tier 1)

100% Onsite - Frankfort, KY (40601)

Long-term Contract (ongoing, stable)

Pay: $20/hr on W2

Description :

Brooksource is currently seeking a number of entry-level IT support professionals to join our client in the Public Sector space for a Tier 1 Help Desk opportunity. The client is looking for candidates with some form of information technology/customer support or call center-based experience ( internship, part-time work, 0-2 years professionally ), but they&re also open to those with a strong technical aptitude, reliability, and desire to grow into the IT space.

Responsibilities :
Basic Troubleshooting: Help users with simple problems like login issues, password resets, and basic navigation.
User Support: Guide users on how to use the system&s basic features.
Ticket Management: Track and categorize help requests, making sure they are recorded correctly and solved quickly.
Escalation: Pass more complicated problems to the next support level.
Customer Service: Provide friendly and professional assistance to all users.

Qualifications :
Some IT/customer support experience - around 0-2 years in a technical troubleshooting or call center/customer service role, internship, or part-time work.
Experience with phone customer support, huge plus if it&s been in a call center environment .
Ability to learn new software quickly.
Experience with Windows OS is helpful.
Clear communication skills to talk with users at all technical levels.
Ability to walk non-technical users through fixes in simple terms they can understand.
Strong attention to detail, with the ability to accurately document issues and follow procedures.

About EEG : Eight Eleven Group (Brooksource) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Job Types: Full-time, Contract

Pay: $20.00 per hour

Expected hours: 40 per week

Benefits:
Dental insurance
Health insurance
Vision insurance
Schedule:
8 hour shift
Monday to Friday

Ability to Commute:
Frankfort, KY 40622 (Required)

Ability to Relocate:
Frankfort, KY 40622: Relocate before starting work (Required)

Work Location: In person