Help Desk Technician

Job Details

Job Location
Columbia - Columbia, MD

Position Type
Full Time

Education Level
High School Diploma/GED

Salary Range
$18.69 - $22.00 Hourly

Travel Percentage
Up to 25%

Job Shift
Day

Job Category
Information Technology

Description

Lift Off Distribution is the exclusive off-premise distributor of Red Bull Energy Drink for Maryland, Northern Virginia, Richmond, Hampton Roads and Washington DC. We work daily to ensure that we are executing the highest level of service that is deserving of our brand. Red Bull is a world-class brand, available in more than 171 countries, and we know that we are privileged to represent a premium product.

The Help Desk Technician is primarily responsible for the administration of the help desk and help desk ticketing system including administration and maintenance of the IT asset register.

Responsibilities include but are not limited to the following:

• Installing hardware and software for the network.

• Administration of the help desk and help desk ticketing system.

• Administration and maintenance of the IT asset register.

• Keeping systems operating efficiently by performing any necessary upgrades and repairs.

• Planning a strategy to maintain system security on the computers and the network as a whole.

• Assigning and updating security permissions for the system network.

• Training or directing users on the correct use of software and hardware within the system.

• Performing problem-solving tasks when alerted by a user or monitoring system.

• Some travel required.

Company Benefits Include:

• Health Benefits: medical, dental, and vision
• Biweekly Salary
• Short/Long Term Disability and Life Insurance
• Paid Leave: holidays, sick and vacation
• Company Matched 401(k)
• Education Reimbursement
• $500 Lift Off Days after one year of service
• Employee Referral Program

Qualifications

Requirements for Position Include:

• High school diploma or equivalent
• Experience with computers and mobile devices.
• General computer troubleshooting experience.
• Resourcefulness and problem-solving aptitude.
• Excellent communication skills.
• Must have reliable transportation or means of travel to various locations