Help Desk Technician

Installs, modifies, and repairs computer hardware and software both in person and using remote access tools Provides end-user software and hardware troubleshooting Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions Administers e-mail, Microsoft office, etc. Provides remote support access through desktop mirroring and other remote access applications for worldwide sites Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure Maintains current knowledge of relevant technology as assigned EDUCATION AND EXPERIENCE: AA/AS, 2+ years of experience
TS/SCI required; must hold or be able to pass CI Polygraph
Required Certs
1. Security+ CE
2. PWS 9.1 Work Requirements