Help Desk Technician - Temporary Intern City: Chicago
State/Province: IL
Country: United States
Division: Corporate
Job ID: 13578
Since 1952, Lawson Products has worked hard to make our customers' jobs easier by improving their operational efficiency, productivity and overall performance. As a leader in the MRO industry, we partner with customers to make sure they have the right maintenance and repair parts on hand when needed.
We're looking for an IT Service Delivery intern who is motivated to gain valuable, hands-on experience in an office environment. The intern is responsible for providing our employees software and hardware support via deskside visits, telephone, email and chat. They will serve as an escalation path for issues reported to the Lawson IT Help Desk. They are also responsible for personal computer receiving, configuration and deployment.
This is a paid internship.
Responsibilities: - Assist employees, including our offsite sales team, with questions, problems and training related to supported software or hardware used to conduct their business. Issues are received via phone or email.
- Images, configures and deploys desktop and laptop computers.
- Assists with cubicle / office move setups, as needed.
- Other duties as assigned.
Qualifications & Requirements: - Pursuing an undergraduate computer science degree.
- Pursuing industry certifications and / or prior IT support experience a plus.
- Self-motivated, excellent verbal and written communication skills.
- Outstanding listener with the ability to gather information and document end user issues to determine the best course of action towards resolution.
- Basic PC knowledge, Windows 7 and Windows 10 Operating Systems and Microsoft Office 365.
- Ability to lift up to 50 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lawson Products is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.