Description Job Profile Description We are looking for a proactive and customer-focused Helpdesk Technician with fluency in Spanish and English to join our support team. The successful candidate will handle technical support requests, ensure timely resolutions, and collaborate with agents across Europe. Fluency in Spanish and English is a mandatory requirement. The role requires strong communication skills to maintain the company's high standards of service, along with a commitment to problem-solving and customer satisfaction.
ROLES & RESPONSIBILITIES - Provide Level 1 IT support to users via phone, email, and chat.
- Troubleshoot basic hardware, software, and connectivity issues.
- Assist users with common technical challenges, ensuring timely resolutions
- Address inquiries related to web tools and platforms.
- Guide users in navigating and resolving basic web-related issues.
- Deliver exceptional customer service while maintaining professionalism and empathy.
- Ensure all interactions meet company quality standards and drive user satisfaction.
- Work closely with internal teams to ensure seamless problem resolution while escalating complex issues when needed.
POSITION REQUIREMENTS - Fluency in Spanish and English (written and spoken) is mandatory.
- Previous experience in helpdesk, IT support, or customer service roles is preferred.
- Basic understanding of IT systems, including:
- Browsers, email clients, and web tools.
- Familiarity with ticketing systems (Zendesk is desirable).
- Strong verbal and written communication skills.
- Ability to manage multiple tasks and work efficiently under pressure.
- A proactive and problem-solving mindset, with a focus on user satisfaction.
- The working hours will be from Tuesday to Saturday, with Sundays and Mondays off.
PERKS & BENEFITS - Life insurance
- Partial Medical insurance
- Tuition Assistance
- Employee Stock Purchase Plan
- Growth Opportunities
Check out our website to learn more about the company at: The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company's right to assign or reassign duties and responsibilities to this job as needed