Job Title
Help Desk Technician / Help Desk Specialist
Location
Randolph Air Force Base, TX 78148 US (Primary)
Job Type
Full-time
Education
High School
Career Level
Experienced (Non-Manager)
Category
Information Technology
Job Description
Provide Tier I/II desktop client support for problem resolution for all AFPC laptops/desktops, government owned devices (iPads, iPhones and tablets), printers, audio/visual equipment and Video Teleconferencing Conference (VTC) support. Respond to trouble calls in any of the eight AFPC facilities located on JBSA-Randolph, Texas
Upgrade and configure system software that supports AFPC laptops/desktops, government owned devices (iPads, iPhones and tablets), printers, audio/visual equipment and Video Teleconferencing Conference (VTC) equipment.
Implement opportunities to streamline and enhance Tier I/II service delivery.
Operate the service desk and desk side support in order to respond to problems and inquiries received from the customers via virtual Electronic Service Desk (vESD) submissions, telephone, walk-ins.
Be proficient in resolving computers, desktop scanners and large multifunction printers' issues.
Efficiently and effectively resolve customers' inquiries, problems, concerns, questions, and general requests for services.
Document and track all received inquiries (until closure), reporting on status, providing performance metrics, and capturing best practice, utilizing the virtual Electronic Service Desk (vESD) Air Force (AF) IT Service Desk problem/inquiry logging and tracking system.
Requirements
- Minimum of 3 years of experience of Client Support Team
- Position requires the candidate to have secret clearance
- A Security + CE certification or equivalent to DoDD 8570 IAT Level II
Desired Skills/Other Considerations
EPS Corporation is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics. Type of Security Clearance Required
Secret