Job Description Help Desk Technical Support 3
Newport News, VA
Contract
$24.04-$31.63/hr 1st (7:30am-3:30)
Shift will include weekend rotations, mostly remote. 1st Month of Training will be 1st shift.
Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. Diagnoses, identifies, isolates and analyzes problems utilizing historical database records. May route calls to product line specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.
Basic Qualifications: - Experience supporting many applications including MS Office products, ServiceNow, O365, VPN apps and many other business and engineering applications.
- Experience with troubleshooting Windows clients.
- AA or other 2 year technical degree in related discipline and 3 years of related experience
Equivalency: Associates Degree and 3 years of experience. A relevant professional certification can be substituted for an Associate's Degree.
EEO Statement Apollo Professional Solutions, Inc. is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, marital status, age, national origin, ancestry, disability status, medical condition, pregnancy, genetic information, protected veteran status, gender, sexual orientation, gender identity or expression, or any other status or characteristic protected under federal, state, or local law.