Help Desk / Systems Administrator
This role is for someone that enjoys providing Help Desk customer service who would also like to be developed into a Systems Administrator over time that will eventually include the responsibilities below.
REQUIREMENTS
The Help Desk / Systems Administrator must have experience managing desktops, laptops, and mobile devices; have an understanding of networking concepts and administration; demonstrate a practical knowledge of virtualization technologies and server operating systems; along with the ability to perform tasks such as providing operating systems and application software installations and upgrades.
Applicants must possess excellent Help Desk customer service, analytical skills, the ability to troubleshoot and resolve hardware and software problems, the ability to research and understand technical documentation, and an understanding of how to apply various technical resources to assist others with their problems.
Must be able to work independently, and/or as part of a team.
This position interacts with end users at all levels of the organization. Good communication skills are required.
The IT Support Technician will be expected to behave in a professional, respectful, and courteous manner.
SKILLS
- Strong Help Desk abilities and aptitude
- Managing desktops, laptops, and mobile devices.
- Networking (LAN, TCP/IP, wiring, switching, Wi-Fi, Cisco, Fortinet, etc.)
- Virtualization Technologies (VMware or similar).
- Server Operating Systems: Windows Server, Linux, IBM i
- Microsoft Active Directory, Endpoint Manager, Microsoft Intune, M365
SUMMARY OF POSITION
The Help Desk / Systems Administrator will assist the IT Director with the upkeep, configuration, and operation of servers, networks, IT security systems, and other critical components of our IT infrastructure.
The Help Desk / Systems Administrator will be responsible for the following scope of work duties:
-Installing and managing desktops, laptops, mobile devices, servers, and network devices.
-Maintaining hardware/software asset database.
-Administering Active Directory, Microsoft Endpoint Manager, Microsoft Intune, M365 and antivirus management.
-Responding to help desk support requests.
-Document resolutions for future reference.
In addition, the Help Desk / Systems Administrator may be assigned any other tasks related to the field of IT.