Help Desk Support Specialist with Security Clearance

Required Education:

• High School or equivalent diploma.
Required Qualifications:

• Three (3) years' related experience

• CompTIA Security+ CE
Desired Qualifications:

• Experience with Remedy Helpdesk systems

• Experience with SharePoint Requests for Services (RFS) application.

• Answering phones and entering initial ticket information.

• Helping to resolve simple issues.

• Providing password resets and account unlocks as needed

• Providing basic troubleshooting and problem resolution for supported applications

• Providing ticket escalation to Tier 2 technical support technicians.

• Tracking and submitting reports and metrics, and trend analysis to support innovations or recommended changes and updates to policies or training.