Akkodis is seeking a
Help Desk Support for a
Contract job with a client in
Plano, TX(Hybrid) . The ideal candidate excels in resolving technical issues quickly via chat or phone and supports team growth by assisting in training new agents.
Rate Range: $20/hour to $22/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.
Help Desk Support job responsibilities include: - Responding promptly to user inquiries via phone or chat
- Troubleshooting and resolving software and hardware issues remotely
- Documenting incidents and solutions using a ticketing system (e.g., ServiceNow)
- Assisting with the onboarding and training of new support agents
- Escalating complex issues to appropriate teams when necessary
Desired Qualifications: - High School Diploma, GED, or equivalent certification (Associate's Degree preferred)
- At least 1 year of remote help desk support experience
- Fluent in English
- Mac support experience or Mac Integration Basics certification
- Windows 10 support experience or Windows 10 certification
- Experience using ServiceNow or similar ticketing systems
- Strong communication and problem-solving skills
If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at
Iqbal.Baqa Pay Details: $20.00 to $22.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance