Oxford Solutions is seeking a Help Desk Support Specialist to provide essential onsite technical support for our client. This role involves providing tier 2 support by troubleshooting hardware, software, and network issues to ensure efficient IT operations.
Responsibilities: - Diagnose and resolve IT support incidents and problem tickets within defined service levels.
- Provide hands-on troubleshooting for hardware, software, and network connectivity issues.
- Support and guide Level I Analysts, handling escalated technical challenges.
- Perform Windows Server maintenance, troubleshooting, and performance optimization.
- Document incidents, resolutions, and solutions to contribute to knowledge sharing.
Qualifications: - Associate degree in IT, Computer Science, or related field, or equivalent experience.
- 3+ years of experience in technical support
- Hands-on experience with Windows Server environments.
- Experience handling escalated IT issues and problem resolution.
- Strong troubleshooting skills with a proactive, customer-focused mindset.
- Excellent communication skills, able to explain technical issues to non-technical users.
Help Desk Support - 25-00301