Job Description Job Description
Job Title: Remote Help Desk Support Job Description: We are looking for a
work from home Help Desk Support Specialist to assist customers and employees with troubleshooting issues, resolving inquiries, and ensuring a seamless support experience. You will provide assistance via
phone, email, and chat , guiding users through solutions and escalating technical issues when needed. If you have
strong problem-solving skills, excellent communication, and a passion for helping others , this is a great opportunity to work remotely while growing your career.
Key Responsibilities: - Provide technical and non-technical support to customers and employees via phone, email, and chat.
- Troubleshoot basic software, account access, and system navigation issues.
- Document and track support tickets using help desk software (e.g., Zendesk, ServiceNow, Freshdesk).
- Escalate more complex issues to the appropriate department.
- Ensure timely follow-ups and resolutions for customer and internal support inquiries.
- Stay updated on company systems, policies, and support procedures.
Required Qualifications: - High school diploma or equivalent.
- 1+ years of experience in help desk, customer support, or IT support.
- Strong communication, problem-solving, and troubleshooting skills.
- Ability to work independently in a remote environment while managing multiple inquiries.
- Comfortable using help desk software, ticketing systems, and basic troubleshooting tools.
Preferred Qualifications: - Experience with remote desktop support, ticketing systems, or troubleshooting common software issues.
- Knowledge of customer support best practices.
- Bilingual abilities are a plus.
Compensation & Benefits: - Hourly Pay: $23 - $31 per hour (based on experience).
- Benefits: Health, dental, vision, 401(k), and paid time off.
- Work-Life Balance: 100% remote position with flexible scheduling.
- Career Growth: Training, development programs, and advancement opportunities.
Additional Information: - Must be legally authorized to work in the U.S.
- Fully remote position - work from anywhere in the U.S.
- Flexible work hours may be available based on business needs.