Help Desk Support Engineer

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

At ACP and Verticomm our goal is to assist our clients by optimizing technology, enhancing productivity, reducing business risk, and maximizing return on investment. Leveraging our expertise and experience, we offer a customized approach to designing, developing, and implementing end-to-end technology solutions scaled to meet client needs.

As a rapidly growing company, we are seeking talented individuals to join our team. We are currently looking for someone who is team-oriented, innovative, great at helping customers, and someone who is looking for an opportunity to use their skills and talents to grow professionally.

Help Desk Support Engineer

Due to expansion we are currently seeking a Help Desk Support Engineer for our Verticomm Division. You will be responsible for answering customer calls and emails, preparing and monitoring service tickets, and performing remote technical support. You must have strong customer service skills, proficiency with Microsoft Office, experience working with a Help Desk ticketing system and a life-long learning mentality. Candidate must be comfortable working in a fast-paced team environment and truly enjoy helping their team and customers. This position is office based, M-F 8am-5pm but flexibility to work non-standard hours and weekends as needed is required. This position pays $25-$30 per hour based on credentials and experience and may be negotiable.

Essential Responsibilities:

• Provide a wide range of technical support to a large client base
• Resolve support requests professionally and efficiently
• Work with our internal engineering team on escalated issues
• Utilize a help desk ticketing system to track incidents and communicate with clients regarding incident progress, changes and service outages
• Create and maintain knowledge base documentation
• Install, test and configure new computers, servers, software, printers and network equipment
• Complete proactive and reactive maintenance of servers and workstations remotely.
• Contribute to a highly-productive team environment

Requirements

Knowledge/Skills Required:

• PC and Mac support
• Active Directory management
• Proficient in Microsoft Office, Exchange and Office 365
• Network hardware and connectivity troubleshooting/configuration (switches, firewalls, VPN, NAS devices, WAPs, etc.)
• Windows Server 2008 and 2012 support
• Basic computer security concepts
• Knowledge base management

Education/Experience Required:

• Minimum of A+ certification and Net + and Security + are preferred.
• High School diploma, Associate's or Bachelor's degree in Computer Science preferred
• Minimum of 2 years' experience working in a technical support role in an MSP environment or 3-5 years' experience working in a technical support role outside of the MSP environment.

Position Requirements

Full-Time/Part-Time
Full-Time

Position
Help Desk Support Engineer

Exempt/Non-Exempt
Non-Exempt

Open Date
3/24/2025

Location
Main office - Denver Office

About the Organization
At ACP our goal is to assist our clients by optimizing technology, enhancing productivity, reducing business risk and maximizing return on investment. Leveraging our expertise and experience, we offer a customized approach to designing, developing and implementing end-to-end solutions scaled to meet client needs.

We were recently awarded INC Magazine's recognition as a top 50 fastest growing companies in Colorado and we're included in INC Magazines list of top 5000 fastest growing company in the US for the 10th year in a row. We have consistently grown double digits since 2000.

Why join our team:

We believe hard work, employee recognition, teamwork and collaboration are key to success for our team and our clients. We believe in giving back and supporting our community and participate in numerous charitable events through our partnerships, client relationships and company sponsored events.

We have a strong philosophy and proven track record of promoting from within and offer numerous career paths including:

• Team Lead, Supervisor and Management for our various departments

• Internship to hire, Specialist Sales Roles, Named Account Management, Sales and Branch Management

• Mentorship, Tiered advancement for Help Desk Specialists and Engineers, Project and Management opportunities for our IT division

We love sports and our sales teams attend multiple sporting events with clients through partnerships with the Denver Nuggets, Broncos, The Colorado Rockies, Arizona Cardinals and Diamondbacks, and the Kansas City Chiefs. Some employee events throughout the year include; picnics, happy hour events, a presidents club trip, golf outings, sports leagues and the coveted award for best chili at our annual cook off.

This position is currently accepting applications.