Help Desk Specialist

Apply

Job Type
Full-time

Description
Title: Help Desk Specialist Tier 2

Location: Portsmouth, NH Hybrid (3 days onsite)

Clearance: Active Secret

Client: US NAVY SUBMEPP

Certification: sec+/sscp or BS Degree in IT

Job Description:

• MUST be a team player.
• Customer service skills (experience with call centres/help desk) Technical troubleshooting
• Ability to understand technical instructions
• Ability to work independently with escalation available and minimal supervision Ability to document technical processes
• Microsoft Office Suite knowledge a plus
• SharePoint knowledge a plus.

Requirements

• Customer service skills (experience with call centres/help desk) Technical troubleshooting
• Ability to understand technical instructions
• Ability to work independently with escalation available and minimal supervision Ability to document technical processes
• Microsoft Office Suite knowledge a plus
• SharePoint knowledge a plus.