Help Desk Specialist
Onsite
Summary: Provide desktop/laptop, mobile device, and application support to end-users. Responsibilities include customer service, incident management, issue resolution, system administration, inventory management, and documentation.
Key Responsibilities:
- Provide Tier 1 and 2 support for hardware, software, and applications
- Troubleshoot and resolve network, connectivity, and cybersecurity issues
- Monitor systems, perform backups, and apply patches/upgrades
- Administer Microsoft environment (Active Directory, Office 365, etc.)
- Participate in IT projects and provide recommendations
- Maintain documentation and assist with training as needed
Requirements:
- 2-year degree in Computer Science/IT or 4 years of relevant experience
- Strong technical skills in network/system support, troubleshooting, Microsoft technologies
- Understanding of virtualization, internet protocols, and security concepts
- Excellent communication, analytical, and problem-solving abilities
- Ability to work in a team, multi-task, and prioritize in a fast-paced environment
- Willingness to work off-hours, be on-call, and travel occasionally