Gross Residential offers this newly created position for an experienced
Help Desk Specialist to oversee IT application support to our management group nationally. This is an in-office position located in our North Royalton, OH corporate offices. You'll respond to end user questions and requests regarding the Company's software systems. User and administrative experience with the following or similar software applications preferred: OneSite by RealPage, Active Building/Resident Portals, Google Analytics. Experience in Yardi or Entrata would be very transferable. Experience in the multi-family, residential property management industry extremely helpful. Skilled leasing professionals with a solid understanding of these or similar software applications are strongly encouraged to apply.
Core Responsibilities: - Help desk and troubleshooting experience.
- Evaluate functionality of new software releases.
- Create software training materials and present to end users.
- Analyze recurring system issues, determine root cause, and implement resolutions.
Qualifications: - Excellent verbal & written communication skills.
- Customer service and team building skills that build relationships.
- Expertise with hardware/software installations.
- Working knowledge of Excel, PowerPoint, and Word.
- Bachelor's Degree a plus; IT certifications (networking, support specialist, etc.) highly valued.
About the Organization Gross Residential is a privately-owned, regional leader in the development, construction, and management of single-family housing and multi-family apartment communities with over 100 years of experience. Active in several states in the U.S., Gross Residential owns and operates over 13,000 apartment homes. Currently, the fourth generation of family ownership leads our continued and rapid growth.
We Offer: - Competitive pay
- Medical, dental, & vision benefits
- Health Savings Account with Company contribution
- 401k with Company match
- Paid vacation, personal, and holiday
- Fun and supportive work environment
- Opportunities for professional growth and development