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Job Description Job Description
Scope of Work:
Duties include providing both internal and external IT customer support of the new E- Procurement System, assistance with the training program and related Duties are performed under the general direction of the Customer Support Manager.
Roles and Responsibilities.
Provide an introductory process
Assign work
Set the schedule
Provide high-level oversight
Provide performance feedback
Establish invoice process
Approve invoices submitted for work performed
Provide necessary resources
Resolve issues
Required Skills:
o Considerable Help desk/ Call Center experience
o Advanced PC and network troubleshooting skills
o Knowledge of interfaces
o Thorough knowledge of help desk software and procedures
o Able to troubleshoot, analyze issues, recommend effective solutions without direction.
o Working knowledge of training principles and practices
o Knowledge of the principles and practices of public relations
o Strong ability to exercise independent judgment and discretion in the interpretation and application of federal, state and departmental policies, rules and regulations
o Strong ability to establish and maintain effective working relationships
Date Posted: 14 May 2025
Job Expired - Click here to search for similar jobs