Job Description Job Description
OVERVIEW: Help Desk Specialist will provide support to end users, supporting hardware, software, applications, interfaces, printers, and basic networking issues related to both the network and the core processing system. Primary responsibilities will include monitoring and answering the phone, logging, and troubleshooting incidents, escalating problems, performing follow-up for status and resolution.
JOB RESPONSIBILITIES: Ensure excellent member service, every member, every transaction, every time.
- Installs, configures, tests, maintains, monitors, and troubleshoots end-user workstation, client hardware and networked peripheral devices.
- Receives and responds to calls and/or tickets regarding PC and/or software problems.
- Prioritizes work based on team/member impact and demonstrates strong judgement and analytical skills to resolve issues in a timely manner to provide exceptional service.
- Performs on-site support for all IT related incidents.
- Accurately documents instances of hardware failure, repair, installation, and removal.
- Develops and maintains proper documentation of inventory.
- Ensures all computer-related applications meet each business requirements regarding appropriate application, system, network, and printer access.
- Retains ownership of all incidents/requests assigned to the Help Desk until closure with end user. Reviews Help Desk inbox daily to mark completed any resolved incidents.
- Works with vendors to prevent problems, facilitate resolution, and provides overall outstanding customer service.
- Completes the required Bank Secrecy Act (BSA) training and implements and complies with the BSA policy and procedures.
All other duties as assigned.
Company Description
With nearly $100 million in total assets, SCFCU has grown to become one of the prominent credit unions in the Memphis metro. We continue to serve a very loyal member base while offering products and services to new members daily. Our culture here at Shelby County FCU is "member-centric," meaning we keep our membership top of mind in all we do.
Company Description With nearly $100 million in total assets, SCFCU has grown to become one of the prominent credit unions in the Memphis metro. We continue to serve a very loyal member base while offering products and services to new members daily. Our culture here at Shelby County FCU is "member-centric," meaning we keep our membership top of mind in all we do.