Rate: 20/hr
Must-Haves:
Min 1 year of IT support, customer service and call center experience. This can be a combination of professional work experience, internships, academic projects/ coursework.
Associate's Degree
Candidates must be available to work daytime and evening hours during the week and on some weekends as part of their normal, permanent schedule
Ability to demonstrate professional verbal communication skills
Ability to quickly resolve complex customer problems using various resources including computer screens and other reference material
Ability to professionally handle irate customers
Ability to use a headset and to sit for long periods of time
Experience with Microsoft Office applications and the Internet
Plus:
A+ and Network+ certifications
HDI certifications
Previous banking environment experience preferred