Help Desk Specialist

Zachary Piper Solutions is seeking a Help Desk Specialist to provide Tier II IT support a DoD program in fully onsite Arlington, VA.

MUST HAVE AN ACTIVE SECRET OR TS CLEARANCE

MUST HAVE A COMPTIA SECURITY+ CERTIFICATION

Responsibilities:

• Provide Tier 2 IT support for end users and VIPs

• Troubleshoot various hardware and software issues using Cisco, Palo Alto, and Microsoft tools

• Troubleshoot, test, analyze, and maintain various network systems such as LAN, WAN, and Internet systems

• Perform Active Directory user account administration and password resets

• Manage and resolve incident support tickets in BMC Remedy and ServiceNow

• Answer questions for users via phone, email, live chat, and instant message

Requirements:

• Must have an Active DoD Secret or TS Clearance

• Must have a CompTIA Security+ Certification or equivalent/higher level certification

• Must have experience working in a DoD/Military environment

• 2-3+ years of experience in IT Support, Help Desk, Network Administration, and/or Mobile Device Management

• Experience providing technical support for software applications, mobile devices, hardware, and network systems

• Experience using some or most of the following systems: BMC Remedy, ServiceNow, Active Directory, SharePoint, Windows 10, Cisco Routers/Switches, Palo Alto, Intune, Purebred, Adobe, etc.

Compensation:

Salary Range:$65,000 - $70,000 depending on experience/degree

Full Benefits -Medical, Dental, Vision, 401K, Paid Holidays, PTO, Sick Leave if required by law

This job opens for applications on 1/9/2025. Applications for this job will be accepted for at least 30 days from the posting date