Are you ready to lead a system-wide transformation? Our client is seeking a Help Desk Manager to spearhead a major modernization initiative. This contract-to-hire role offers the chance to implement ServiceNow, scale operations, and build a high-impact support team-all while shaping the future of IT services for an organization.
Compensation: $40/hr, up to $80,000 upon conversion to FTE
What You'll Be Doing: - Leading the ServiceNow implementation to modernize ticketing systems.
- Managing and scaling a help desk team across multiple locations.
- Overseeing help desk operations, workflows, and service escalations.
- Creating and maintaining technical documentation and user support content.
- Ensuring efficient resolution of IT service requests across phone, email, and portal channels.
- Supporting Office 365, Banner ERP, and Canvas environments.
- Designing communication and resolution protocols for faculty, staff, and students.
What You'll Need to be Considered: - Experience managing a help desk team and workflow.
- Familiarity with ServiceNow or similar ticketing systems.
- Understanding of higher education IT environments (preferred).
- Knowledge of Ellucian Banner, Microsoft 365, and Canvas (preferred).
INDIT
ITAC Solutions