Title: Help Desk Level 2 - D
Location: Green Oaks, IL (100% Remote)
Contract Duration: 1 Year with possible extensions
Contract Type: W2 (Must be authorized to work in the U.S.; No Sponsorships, No F1-OPTs, No C2C, No 1099)
Rate: $35 - $40/hr
Overview: We are seeking an experienced
Help Desk Level 2, for our client, a professional to join our remote team supporting
Application Operations (AppOps). The ideal candidate will have
experience in Atlassian product administration, SharePoint administration, vendor onboarding/offboarding, or
strong API development and integration experience. Candidates with backgrounds in regulated industries or medical devices are a plus but not required.
Required Qualifications: - 4-year degree in an IT-related field OR 4+ years of direct IT experience in relevant areas
- 4+ years of total IT experience
- Strong communication skills and ability to work with leadership and cross-functional IT teams
- Comfortable working remotely using Slack, Teams, and email
- Strong attention to detail and experience managing multiple tasks
Preferred Experience (Stand Out Skills): - Atlassian product knowledge - specifically Jira Service Management (JSM), Confluence, BitBucket
- SharePoint Administration experience (minimum 2 years as Admin)
- Vendor management experience (onboarding/offboarding, quality control, attention to detail, strong communication with leadership)
- API expertise - experience writing tools for APIs, interfacing programs, building integrations
- Medical device or regulated industry experience (preferred, not required)
- Certifications are a plus
Top 3 Desired Skills: - API Tool Development & Usage: Ability to write tools, scripts, and integrations working with APIs
- Atlassian (Jira Service Management) Admin Knowledge
- SharePoint Administration Background
Daily Tasks / Duties: - Manage day-to-day Atlassian Jira Service Management requests (50-100 daily tickets from over 1300 SW/HW developers)
- Process Jira requests, handle AppOps tickets, and assist with tool administration
- Meet with ADC Managers regarding vendor onboarding/offboarding
- Execute a wide variety of tasks supporting AppOps and Application teams
- Collaborate daily with the AppOps team and across departments
- Work closely with vendors, ensuring compliance, accuracy, and attention to detail
Work Environment: - 100% Remote (Any U.S. time zone; typical work hours 9 AM - 5 PM local time)
- Frequent communication via Slack, MS Teams, and email
- Collaborative team environment focused on high-quality, detail-oriented work