Zachary Piper Solutions is seeking an
Operations Support Center (OSC) Lead Help Desk Lead to provide expertise to a federal client in support of their mission critical systems in defense of our Homeland. This role involves overseeing daily operations, managing team performance, troubleshooting escalated issues, and ensuring service-level agreements (SLA) are met.
Responsibilities of the OSC/Help Desk Lead role include: • Supervise and mentor OSC staff, including scheduling, assigning tasks, and trouble-shooting.
• Serve as the primary point of contact for escalated technical issues.
• Serve as the primary point of contact for the federal client for all OSC issues.
• Ensure all requests are logged, prioritized, and resolved within the SLA.
• Assist with complex technical troubleshooting and resolution.
• Ensure high-quality support and timely responses to user requests.
Preferred Experience:- Prior DHS Suitability
- Degree
Required Qualifications for the Systems Administrator include:- Active Secret Clearance
- Candidates must be willing and able to meet recall requirements, including a rotational on-call schedule.
- 12 or more years of experience in an Operations Support Center
Compensation for the Systems Administrator include: • Hourly Range: $50-60/hr. with PTO/Holiday Pay - equivalent of $110-125,000
• W2, long-term
•
Comprehensive Benefits: Medical, Dental, Vision, 401K, PTO, Sick Leave if required by law, and Holidays
This job opens for applications on 03/09/2025 . Applications for this job will be accepted for at least 30 days from the posting date an