This position is available as a part-time or full-time internship from May 2025 to August 2025.
General Responsibility: Assist the Customer Care team in providing technical support and troubleshooting for end-users of Surgere Interuis Software Suite and Hardware solutions.
Job Duties: - Provide technical support and troubleshooting assistance to resolve a range of technology-related issues, including both hardware & software, network connectivity, & user account management.
- Respond to and resolve tickets within Surgere's standard SLA in the FreshService ticketing system.
- Assist with hardware and software installations, updates and maintenance.
- Support network connectivity and basic IT infrastructure tasks.
- Document technical issues and solutions for future reference.
- Provide excellent customer service to internal and external users.
- Perform other related duties as assigned.
- Make 100% of Surgere customers "Raving Fans".
Requirements
Must be enrolled in a 2 or 4 year computer and information systems, computer engineering or related degree.
Knowledge, Skills and Abilities: - Basic understanding of IT Systems, software and hardware.
- Strong analytical and problem-solving skills.
- Strong verbal and written communication skills.
- Strong interpersonal and customer service skills.
- Ability to explain technical issues to technical and nontechnical employees and customers.
- Ability to work collaboratively in a team environment.
- Willingness and ability to learn and navigate new technologies and software applications.
Salary Description
Starting at $15/hour