Help Desk

Job Description Overview BlueWater Federal is looking for a Help Desk Account Admin to ensure the overall integration of the enterprise network for the Department of Energy The effort will focus on a wide range of IT services through migration to the Intelligence Community (IC) information sharing, secure cloud-based operational environment, the Intelligence Community's Information Technology Enterprise (ICITE) along with an array of technical expertise and analytical support which allows DOE and the United States Intelligence Community (USIC) to detect, protect, mitigate, and counter hostile threats directed against DOE networks and critical national assets. Responsibilities Provide Tier 1 and Tier 2 Help Desk support to user community (phone, email or drive-by)
Follow established processes, using Active Directory to reset user passwords, create/delete user accounts and assign account privileges
Utilize remote access tools such as DameWare, Jabber, Microsoft Teams to resolve issues
Utilize Ticket Web (JIRA) to log tickets
Document and update known fixes for future reference in knowledge base
Perform WebRAO duties to issue PKI certs for secure browsers
iPhone 13 and tablet support (set up email access)
Daily checks and performance monitoring to ensure system integrity, documenting and reporting alerts per established processes
Assign, activate, troubleshoot and reset RSA Tokens
Entrust Administrator duties (create, restore and troubleshoot accounts)
Escalate Issues as needed to Tier 3 (Server, Exchange, Network, SharePoint) Teams Qualifications Bachelors' degree with 1+ years of IT experience or 5+ years IT experience without degree.
Must have an active Top Secret clearance with the ability to obtain a Q and SCI clearance BlueWater Federal Solutions is proud to be an Equal Opportunity Employer. All qualified candidates will be considered without regard to race, color, religion, national origin, age, disability, sexual orientation, gender identity, status as a protected veteran, or any other characteristic protected by law. BlueWater Federal Solutions is a VEVRAA federal contractor and we request priority referral of veterans.