Help Desk

Contact: Judy Bolton, Sr. Technical Recruiter Mindbank Consulting Group has an immediate need for a Help Desk Technician, Tier 2. This position is 100% onsite at the Navy Yard in Washington, DC. Candidates must have an active Secret clearance; an unexpired Security+ certificate is preferred but not required. This position pays between $70,000 - $75,000 and is based on each candidate's skills and professional experience. You will be working in a fast-paced, VIP environment. Help Desk Technician Tier 2 Responsibilities:
• Performs in-depth analysis, diagnosis and resolution of desktop and workstations.
• Assists with help desk duties to include installation and administration of computer hardware, software, and networks.
• Serves as the point of contact for escalated Tier One troubleshooting of PC Hardware and Software, printer problems and network applications.
• Provides mobile device support - smartphones, tablets, laptops.
• Provide wireless support, such as printers, scanners, CAC readers; coordinates requirements for wireless assets as requested.
• Installs, tests, and operates wireless and data communication network devices. Help Desk Technician Tier 2 Qualifications: please make sure your resume reflects your skills and experiences as related to the qualifications and responsibilities. It is just fine if your resume is a bit on the long side as long as it shows what YOU did, hands on. Thank you.
• 3 years of experience in the Information Technology field, specialized experience in PC and wireless technologies including knowledge of PC operating systems, networking and mail standards and experience working with a team in a help desk environment. REQUIRED: experience with secure Mobile device Management: including smartphones, tablets, laptops.
• Security+ Certification preferred.
• Demonstrate the ability to communicate orally and in writing and must have a positive customer service attitude.
• Experience in services of Information Technology assets and NMCI accounts for the Navy is a plus. Why should you work for Mindbank? Since 1986, Mindbank has helped hundreds of clients solve some of the most complex IT problems through the strategic implementation of solutions and resources. Our clients include US Federal agencies, State & Local Governments, Tribal Organizations, Fortune 1000 companies, as well as Small Businesses. Mindbank believes that our employees deserve the best care that our company can provide. We offer our employees a comprehensive and competitive benefits package including:
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Long Term Disability
• Short Term Disability
• 401 (k) Plan
• Paid Time Off
• Training and Education Reimbursement
• Referral Bonuses As an Equal Opportunity Employer, Mindbank is committed to a diverse workforce and we seek the most qualified candidate for each opening without regard to race, color, religion, age, gender, gender identity, marital status, sexual orientation, national origin, protected veteran status, or disability status.